IF THIS e-mail is received in error, notify the sender immediately.
I always thought these types of disclaimers in emails were dumb – you can’t force someone to do something simply by the fact that you’ve emailed them something. Turns out I’m not the only one who thought so:
E-mail disclaimers are one of the minor nuisances of modern office life, along with fire drills, annual appraisals and colleagues who keep sneezing loudly. Just think of all the extra waste paper generated when messages containing such waffle are printed. They are assumed to be a wise precaution. But they are mostly, legally speaking, pointless. Lawyers and experts on internet policy say no court case has ever turned on the presence or absence of such an automatic e-mail footer in America, the most litigious of rich countries.
So get rid of yours if you have one. Put your contact information, cheesy slogan for your business, and favourite Tony Robbins quote, but don’t fill it with legalese that doesn’t do anything for you.
I think that between the video shown below, the corresponding blog post about said video and his interview with Dan Benjamin on The Pipeline, I’ve learned more about client services from Mike Monteiro this year than any other book, blog or person.
He’s not for the faint of heart, but he knows of what he speaks. And he occasionally uses a bad word (which you can probably tell by the freeze frame of the video). But he’s got your (if you’re in client services of some kind) best interests at heart. Plus, in the video below you can see that he’s not really the jerk he likes to come across as in his blog or Twitter account.
This should be required viewing for anyone looking to enter into client services, particularly where there’s creative work involved.
This section is currently under contruction. Check back frequently for updates.
I like to imagine that there are people who then dutifully bookmark said website/page and actually check back frequently in the hope that there might be an update.
At least have the decency to put an animated under construction GIF on the page.